I see so much heartache, sadness and stress everyday that I have been trying my best to post funny articles every now and then to try and bring some laughter to our hearts!!! I know that there are a lot of us hurting out there these days and just 1 smile a day might help someone!!
For all of you out there who have had to deal with an irate customer, this one is for you.
A crowded United Airlines flight was canceled. A single agent was re-booking a long line of inconvenienced travelers. Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.”
The agent replied, “I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first; and then I’m sure we’ll be able to work something out.” The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”
Without hesitating, the agent smiled and grabbed her public address microphone. “May I have your attention, please?”, she began, her voice heard clearly throughout the terminal. “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14″.
With the folks behind him in line laughing hysterically, the man glared at the United Airlines agent, gritted his teeth, and said, “F*** You!”
Without flinching, she smiled and said, “I’m sorry sir, you’ll have to get in line for that, too.”
Whether this story is true or not it’s a great lesson for turning a stressful situation into a humorous one. I’m sure there were several unhappy customers and she was able to put a smile on their faces. It sure reminded me of similar situations I had with some guests as a tour leader and sure made me laugh! 
Source & more stories : http://www.snopes.com/travel/airline/obnoxious.asp
